Arriving at the salon
For the best salon experience, we recommend arriving 5-10 minutes before your scheduled appointment. This will give you a more relaxed check-in with plenty of time to fill out any necessary forms and choose from our vast range of products and nail colours.
Late arrivals
We aim to give the best possible service, so it’s vital our appointments run to time and clients aren’t kept waiting.
If you arrive late, your treatment time may have to be shortened.
If you arrive more than 10 minutes late, we may not be able to honour your appointment or to reschedule it at a time to suit you.
If you repeatedly cancel appointments, or fail to show up for appointments you’ve booked, you may be prohibited from booking future appointments in advance. You’ll still be accepted for walk-in appointments, where you’ll be seen by the next available technician/beautician.
Cancellation policy
As there is a high demand for our appointments, we operate a strict cancellation policy. This applies whether you booked online, by phone or in person.
Please give us at least 24 hours’ notice if you need to cancel or reschedule your appointment. If you fail to do so, you’ll be liable for the full cost of your planned treatment.
Allergies and adverse reactions
There’s a small risk that some treatments could trigger an allergy or adverse reaction in some clients.
Before your appointment, you must tell us about any:
– Sensitive skin issues
– Medications you’re taking
– Specific allergies and medical conditions you have
– Bad reactions to treatments you’ve had in the past
– Changes in your health since your last salon visit.
We’ll take all the necessary safety precautions and patch test any products that may cause an issue.
However, we cannot be held responsible for allergies or adverse reactions that occur because of issues you didn’t tell us about.
If you’re booking an eyelash tint, you’ll need to come in for a patch test 24 hours before your first appointment.
H’onu aftercare service
We only use high-quality products to give you a finish that lasts. And it should last well if you follow our aftercare advice.
However, if you chip your nails within 3 days of a polish, or within 4 days of a gel polish, please report this to including a photo of the damage. We’ll invite you back to the salon for a free touch-up within 7 days.
Damage reported after the 3 or 4-day window can be touched up for a small charge.
Gift vouchers
We accept valid gift vouchers as payment, or part-payment, for our salon treatments.
Gift vouchers are valid for 3 months from the date of issue.
We’ll only accept the voucher itself and will not accept photographs of the voucher or codes taken from it.
We cannot accept responsibility for gift cards that are lost, stolen, damaged or expired.
If you plan to pay for your treatment with a gift voucher, please give the voucher details when you make your booking.
Present your gift voucher to the member of staff who checks you in when you arrive at the salon.
If you fail to attend your appointment, the cost of your treatment will be deducted from your gift voucher.
Gift vouchers may not be exchanged for cash or other vouchers.
If the cost of your treatment is less than the value of your voucher, change will not be given, but the balance will remain on your voucher until it expires.
Refunds and exchanges
All treatments and purchases are final and we’re unable to offer refunds or exchanges.
Special offers and promotions
Where special offers and promotions are running:
– Date and time restrictions will apply
– Unless authorised, only one offer can be redeemed per treatment.
We reserve the right to cancel special offers and promotions at any given time.
Our right to refuse treatments
We aim to provide a comfortable and relaxing environment for all our clients.
Therefore, we reserve the right to refuse treatments to clients who are abusive, disrespectful or rude towards our staff or other clients.
Complaints
We always aim to offer an exceptional service and value your feedback.
If you wish to make a complaint about any aspect of your treatment or experience with us, please submit it in writing to .